The health and well-being of our customers, staff, and our community are a top concern during this
National Emergency due to the emerging Coronavirus (COVID-19) situation. MOHELA is committed to
keeping our customers informed. Customer service updates will be posted here.
National Emergency Information Regarding Direct Loans
Due to the recent announcements to waive interest and relief from making payments for the Direct Loans
that we service we are experiencing longer than normal wait times. We are
taking action regarding these announcements. Please continue to check mohela.com for updates and
refer to the latest information below.
The Secretary of Education recently
that she is delivering the promise made by the President to waive interest for all student loans held by
Federal Government agencies until further notice. If you have a Direct Loan serviced by MOHELA, you do
not need to take any action. MOHELA is working diligently to meet this promise. Please allow 2-3 weeks
for your interest rate to be adjusted to 0% beginning 3/13/2020. We thank you for your patience.
Relief from Making Payments
The Secretary of Education also
relief for student loan payments for all student loans held by Federal Government agencies.
If your Direct Loan payments are more than 30 days past due, no worries, we have been authorized by the
Department of Education, Office of Federal Student Aid, to automatically apply a National Emergency
forbearance to relieve you from making payments (postpone payments) through March 31, 2021. The end date of the
forbearance may be adjusted by the Department of Education, Office of Federal Student Aid at any time. We are
working diligently to complete the forbearance processing by April 7th. We will notify you after the forbearance
is applied. You can continue to manage your account by logging into mohela.com, however
NO Action Necessary To Receive This Forbearance.
If your Direct Loan payments are less than 31 days past due, and you are having difficulty making payments,
you can explore Income Driven Repayment plans and other options on
studentaid.gov. You can also log into mohela.com to
request the National Emergency forbearance to
Caution: Payments made during the National Emergency forbearance do not count towards
Public Service or Income Driven Repayment Loan Forgiveness. Please visit
studentaid.gov for more information regarding
The Federal Student Aid’s coronavirus (COVID-19) information page is located at
page includes information for students, borrowers, and parents about the interest rate waiver announced by
President Trump and availability of an administrative forbearance authorized by Secretary DeVos to provide
student loan relief to borrowers during the COVID-19 national emergency. Please visit the page regularly
National Emergency Information for FFELP
Please log in to mohela.com to explore options.