Cosigners and Co-borrowers may view account information, change their contact information and make payments through our website. Other functions may be limited.
TTY: Dial 711
1.888.212.5912 (Toll Free) 636.787.2790 (International)
7 AM – 9 PM CT Monday – Thursday
7 AM – 5 PM CT Friday
Payment and automated account information is also available 24/7.
Do not submit payments to this address.
For fastest processing of documents, consider uploading when possible.
Make checks payable to MOHELA and include your 10 digit MOHELA Account Number.
Mail William D. Ford Direct Loan Program payments to:
Please make checks payable to MOHELA and include your 10 digit Account Number.
Mail FFELP/CASH Loan payments to:
Schedule a call with a MOHELA Account Specialist at a time that works for you. Web call backs will be made to the
borrower/cosigner of the SoFi student loan.
If you are looking for assistance for your federal student loans please call 1-888-866-4352.
The Public Service Loan Forgiveness (PSLF) Program is applicable only to a type of federal student loans known as Federal
Direct Loans. Your SoFi loan(s) serviced by MOHELA is a private student loan(s), and therefore the PSLF Program is not applicable
to your SoFi loan(s).
Important Notice: The President's recent announcement regarding one-time student loan forgiveness is applicable
only to federal student loans. Your SoFi loan(s) serviced by MOHELA is a private student loan(s) and, as a result, the one-time
student loan is not applicable to your SoFi loan(s).
Please provide your place of legal residence*
For the best ways to communicate regarding your specific questions, please select a topic from
this drop down list, after you have selected a place of residency.
Due to unprecedented interest in the Public Service Loan Forgiveness (PSLF) program, we are receiving higher than normal volumes
of secure emails and as a result, response times are longer than usual. PSLF questions can be more complex and may require more
time to resolve through secure email. We encourage you to contact us for any PSLF related questions by calling our PSLF Customer
Service line at 855.265.4038 from 7AM-10PM CT on Monday, 7AM-7PM CT Tuesday - Friday, or Saturday 9AM-1PM CT. We apologize for
Resources you may find helpful:
Generate a Loan Verification Letter
Evaluate Your Repayment Plan and eSign on mohela.com
Federal Student Aid Key Links:
SAVE Repayment Plan
eSign an Income-Driven Repayment Plan on StudentAid.gov
See Your Repayment Options on StudentAid.gov/loan-simulator
If you are struggling with your student loans, please
fill out this form
to get help from the State of Massachusetts Ombudsman's Student Loan Assistance Unit.