Contact Us

Cosigners and Co-borrowers may view account information, change their contact information and make payments through our website. Other functions may be limited.

Phone

877.292.7470 (Toll Free)

TTY: Dial 711

Your Social Security Number or Account Number will be required.

Fax

866.222.7060 (Toll Free)
636.787.2790 (International)

Hours of Operation

7 AM – 9 PM CT
Monday – Thursday

7 AM – 5 PM CT
Friday


Payment and automated account information is also available 24/7.

Addresses

Request for Assistance

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

Do not submit payments to this address.

For fastest processing of documents, consider uploading when possible.

Payments

MOHELA
P.O. Box 1022
Chesterfield, MO 63006-1022

Make checks payable to MOHELA and include your 10 digit MOHELA Account Number.

Mail William D. Ford Direct Loan Program payments to:

Please make checks payable to MOHELA and include your 10 digit Account Number.

Mail FFELP/CASH Loan payments to:

MOHELA
P.O. BOX 1022
Chesterfield, MO 63006-1022

Please make checks payable to MOHELA and include your 10 digit Account Number.

Schedule a Call

Schedule a call with a MOHELA Account Specialist at a time that works for you. Web call backs will be made to the borrower/cosigner of the SoFi student loan.

If you are looking for assistance for your federal student loans please call 1-888-866-4352.


Public Service Loan Forgiveness (PSLF) Program

The Public Service Loan Forgiveness (PSLF) Program is applicable only to a type of federal student loans known as Federal Direct Loans. Your SoFi loan(s) serviced by MOHELA is a private student loan(s), and therefore the PSLF Program is not applicable to your SoFi loan(s).

Important Notice: The President's recent announcement regarding one-time student loan forgiveness is applicable only to federal student loans. Your SoFi loan(s) serviced by MOHELA is a private student loan(s) and, as a result, the one-time student loan is not applicable to your SoFi loan(s).

How Can We Assist You?

Please provide your place of legal residence*




For the best ways to communicate regarding your specific questions, please select a topic from this drop down list, after you have selected a place of residency.