Student Loan Advocates

If you have questions or concerns about your student loans, you can contact your servicer for answers and assistance. If you would like third-party support (that is, an entity other than your servicer) in resolving an issue or complaint, there are agencies below that can help.

State Resources

If you live in one of the states listed below, you can reach out to the corresponding agency for assistance.

Note: Each agency is able to assist only borrowers who live in that state.

District of Columbia (D.C.)

Student Loan Ombudsman at the
District of Columbia Department of Insurance,
Securities and Banking (state agency)

Mail:

1050 First Street, NE
Suite 801
Washington, DC 20002

Phone: 202-727-8000

Website: DISB.DC.gov/page/meet-student-loan-ombudsman  this link will open in a new window

Massachusetts

Student Loan Assistance Unit at the
Massachusetts Attorney General’s Office (state agency)

Phone: 888-830-6277

Website: Mass.gov/student-loan-assistance  this link will open in a new window

Nevada

NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT WITH THE
COMMISSIONER OF FINANCIAL INSTITUTIONS
You may file a written complaint with the Commissioner of Financial Institutions
by submitting a signed complaint form to the Office of the Commissioner.

Phone: 866-858-8951

Website: https://fid.nv.gov  this link will open in a new window

Virginia

Student Loan Advocate at the
Office of the Qualified Education Loan Ombudsman in the
State Council of Higher Education for Virginia (state agency)

Mail:

101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219

Phone: 804-225-2600

Website: SCHEV.edu/home  this link will open in a new window

Washington

Washington Student Loan Advocate at the
Washington Student Achievement Council (state agency)

Phone: 833-881-0397

Website: WSAC.WA.gov/loan-advocacy  this link will open in a new window