MOHELA Is a Servicer to Federal Student Aid
You have a network of support to help you succeed with your federal student loan repayment. Find out
how Federal Student Aid partners with loan servicers
to be here when you need help.
Support You Can Trust
You can visit StudentAid.gov to see a
list of our trusted federal student loan servicers,
or submit a complaint directly to the FSA Ombudsman.
Now you can keep tabs on your student loan account right from your phone. View your account summary, see
recent and scheduled payments + more.
The health and well-being of our members remain our top concern amid COVID-19. Our call centers are fully staffed by our associates who understand that many are still trying to navigate through trying circumstances. If you are experiencing difficulty making your payments due to impacts from COVID-19, please login or call us at 877.292.7470 so we can discuss what payment assistance or deferment options may be available to you. Please note, the National Emergency Forbearance will no longer be offered after 4/30/21.
As a SoFi Member, you get access to exclusive Member Benefits free of charge including:
Career Tools & Coaching: Work one-on-one with an experienced career coach to identify what success and financial independence mean to you as well as get access to tools like a resume reviewer and strengths assessment
Credentialed SoFi Financial Planners: Financial planners can help you navigate your financial situation and can advise you based on your unique needs
Please know that you can also access your accounts 24/7 on our website, mobile app, or automated voice response system.
President Biden recently announced that student loan payments will continue to be paused and interest will continue to be waived for all student loans held by Federal Government Agencies. Unfortunately, this payment suspension and interest waiver does not apply to SoFi private educational loans because they are not held by a Federal Government Agency.
The LIBOR rate for September 2021 is 0.09%. With any
change to the LIBOR rate, variable rate loans will re-amortize and a repayment
schedule will be provided that will include your new monthly payment amount,
interest rate (margin plus LIBOR), and the effective date of your new monthly
Note: The repayment schedule interest rate does not reflect
the Auto Pay discount, if applicable to your loan program, as payments are not
calculated with the discounted interest rate.
As natural disasters impact the United States, SoFi and MOHELA wish for the safety of everyone in the affected areas. We are here to help borrowers who are in a disaster zone designated by FEMA. Learn more about disaster assistance.
For SoFi customers experiencing financial hardship, SoFi may offer Repayment Options to temporarily postpone your monthly payment.